I asked and you responded. Welcome to the summary of Rewards Canada’s
latest Redemption Stories: The Good The Bad and The Ugly. For this
go around we went back to Aeroplan after they were spotlighted on CBC about the miles being difficult to redeem. Our readers definitely spoke out once again! Surprisingly to
me there weren’t as many ‘Ugly’ incidents as I thought there would be
based on the number of complaints I receive but the balance
of responses do fall into the ‘Bad’ category. Of course these are
categorized by me, so what I think may be ‘Ugly’, could just be ‘Bad’ to
someone else or vice-versa, either way I hope this post helps shed some
light on Aeroplan redemptions.
Some interesting notes from these comments tell us how some like to work stopovers and layovers into their Aeroplan award tickets while we see others who have had success with Aeroplan in the past but not so much anymore, others who have more success with AIR MILES and we do see a few people dumping their Aeroplan co-brand credit cards for other credit cards.
I would love to hear more comments and stories from Aeroplan members,
feel free to do so at the bottom of this post and finally I want to
thank everyone who contributed their stories, without you this post
would not be possible!
Jerry H via the blog
have too much Aeroplan miles now to give up on it, but it did get harder and harder to use since 2010 with all the devaluation (Mini-RTW in J from 100K to 125K and now 150K) and generous CC signups
If used correctly and one’s flexible enough, Aeroplan is still very valuable for 2+ CPM return, and bonus for ME is the weird routing I can do and stopovers/layovers (impossible on cash fare)
YYZ-NRT-TPE-SIN-BKK-ZRH-YUL-YYZ, YYZ-IST-ICN-TPE-LAX-YYZ, TSA-HND-SFO-YYZ, YYZ-LGA/JFK-BRU-NCE-ZRH-CDG-TPE-LAX-YYZ, etc…
The game is getting tougher to play, one has to adapt and play it well to come out ahead, and occasionally get in on the rare Aeroplan mistakes (I booked YYZ-IST in TK J for 50K miles only vs. 105K during the 4-hour Halloween glitch) to top it off
Steve F via the blog
The good AND the bad. I’m a football fanatic, I’ve attended 7 World Cups
now and often use points to make the dream a reality. Last year heading
to Brazil (from Victoria BC) and wanting to be in business class I
successfully booked a full 12 months in advance (approx June 2013) A wonderful trip, except for the 11 hour layover in Toronto! Really Aeroplan? 135,000 in points and a 11 hour layover??
Charles K. via email
We were able to book business class tickets on Air Canada partners before the points were devalued (need more miles for same trip) and into Singapore, instead of our destination, Kuala Lumpur (~350 KM away) and saved ~50,000 points by booking early and not going directly to destination. Taxes/service were ~$80 by going with partners,and flew FireFly for ~$50 between KL & Singapore.
Otherwise, I have only negative stories on points usage to fly into Europe.
Randy M via email
Like many other long time Aeroplan members, I have learned one must plan ahead to be able to book the flights for your dream trip. Where possible we book 11 months ahead but have found that booking 5 months ahead has worked for us too. We have been able to book 5 round trips with Aeroplan, including one to India, Bali and return to Victoria. So overall, our experience has been positive and we have been very fortunate to be able to book well in advance as mentioned earlier. We have also found that using/paying the Aeroplan agent is worthwhile for example that is how we arranged our stopover in Bali on our return from India in 2014. In 2015 Aeroplan is taking us to Greece and those Aeroplan miles make our trips affordable.
C and T via the blog
“My husband and I have been to New Zealand four times in Business Class
using Aeroplan Points. I have been saving up points to go again in 2016,
but I have been looking at the flight possibilities online recently.
Whereas Aeroplan used to give me many options for getting to New
Zealand, now the only thing they offer is flying Air Canada to Sydney
and Air New Zealand to Auckland. Even if I try going from LA, the flight
goes to Sydney and then Auckland. The only availability seems to be in
Economy and even then, the taxes and fees for two people are as much as a
flight for one of us on Air New Zealand Vancouver to Auckland. I got an
Amex Gold Rewards card, but if I transfer points to Aeroplan, they
aren’t Distinction miles. If I use Amex Rewards points, I need over a
million points to get my Business Class tickets with Air New Zealand. That is why
Aeroplan should in theory be the program of choice, but there are no
tickets available. We are going to give up our TD Visas before I have to
pay my yearly renewal fee, as there seems little point in collecting
Aeroplan points. I can use my BMO Mastercard for no fee whenever my Amex
card is not taken. I do collect Air Miles, but you can’t get Business
class with it. And that program has changed too, requiring different
amounts of miles with different airlines. Plus ca change, as they say.”
Hubert P. via email
What a joke!
You experience the non available dates you request both
way. When you finally book, the extra charges are more than a special on
AC regular flights.
Having purchased 2 return trips to Switzerland, I tried to up-grade using my Aeroplan points. NO, since I purchased my fares.
In March 2015,
requested a flight on points from New Brunswick to Montreal for June.
available! I then checked the availability on AC web page, with 80% of
seats unoccupied for my requested dates. I called Air Miles and without
problems, booked my dates with cheaper extra charges.
tried to book 2 return flights to Nwwark, NJ, for Aug.28th. Unable to
get the dates chosen. However by using the market technique, those dates
The following morning I cancelled my TD Infinite Aeroplan card for a TD Infinite First Class!
I would rather pay my fares rather than be frustrated every time I need to travel!
Lia A. via the blog
I just came back from a 9-day trip to Naples and the Campania Region.
I booked my flight during March Break last Sept. Re-booked in October
via Istanbul (instead of Vienna & Rome), paid 750 dollars in ‘taxes’; a
month later AC had the direct flight to Naples for a total $900 (and the
taxes were listed as $150)! My return was via Munich and London:
something like 20 hrs and 3 security screenings. The Best Western Naples hotel
was in a dump area. I cancelled my TD card. Will stay with CIBC card
for a while even if adding points will be very slow; the hotels I booked
with this card were excellent and cost a lot less points than with
Aeroplan card. Besides, the Star Alliance does not have good companies
so I’ll rather buy my ticket with a different sort of network (like
for example). This recent trip was my 1st time booking hotels.
Kmtluna via email
We booked two tickets
round trip, Calgary to Frankfurt, Business Class, and paid substantially
more in points to do so. They could not “guarantee” that we would get
Business Class, even though we paid the points for Business Class. We
would only get BC seats if they were available at the time of the
flight. Coming back from Frankfurt, we walked through the BC to
Economy, and could see that there were very few people in the BC
section. I immediately went to the Purser who said he could do nothing,
I would have to go back inside and speak to the AC agent there. When I
went back inside, they were very snotty and said I should have checked
much earlier. They knew we had already paid the points for the Business
Class seats, and they should have advised us that seats were available,
but they did not.
the Black and other levels you can earn depending on the dollars spent
on your Aeroplan Credit Card. They say in all the advert that you “can
earn until December 31st”
– but that is not true, as it depends on the statement date of your
credit card, and sometimes purchases made in November will not get
credited to your mileage status.
advertises and promotes, but then does not give sufficient detail for
the consumer to be able to plan effectively and maximize their benefit.
Ginny via email
We have bee saving Aeroplan miles and using them for years. In
fact we have travelled to New Zealand from Toronto 3 times with one
coming up in 2016. Shorter journey have been made as well. Generally
the service has been pretty good with as with any company some excellent
service people. However we have decided to switch to a more flexible
card as of this month. I am retired so can spend hours on the computer
fighting the system. The last straw was that we couldn’t find tickets we
wanted Toronto to Auckland, business class but they would not be
bookable (because of time shifting) until Midnight. I stayed up to
book the tickets for about 7 consecutive nights trying again for the
next day but someone else took the tickets before I could. There is no
possibility of talking to a person because the phones are not staffed at
that time. We have tickets almost a year in advance for next year via
New York and Seoul to Sydney then Auckland. Since I started checking
for both Economy and Business seats for seats in February there has
never been a seat available to Auckland. I found one online just Sydney
to Auckland and an agent changed our booking for $90.00 each to add
this flight. In the past we have been willing to take unreasonable
waits in airports because the choices available from Aeroplan (once
waiting over 12 hours to transfer to the next plane).
was the last straw and we have changed to another bank card which allows
the use of any airline and any routing. We will use our remaining
Aeroplan miles for shorter flights and look forward to a more flexible
Paul L via the blog
Aeroplan has mostly lived up to expectations and allowed us to take many discounted trips with the kids when they were pre-schoolers. However since they’ve been in school it has been near impossible to find flights during school breaks. Often we have have had to leave early and return late, which has the bonus of a longer vacation but everything you save on flights you end up spending on additional nights of hotels; not to mention frustrating some teachers and principals who don’t appreciate when the kids miss school. The last straw for us with Aeroplan was when they started occasionally charging a 54$ Carrier Surcharge on Air Canada flights and sometimes ridiculously high taxes, ie 670$ pp for flights to Venice! I cancelled our Amex Aeroplan Platinum 3 years ago and we are now straight 2% Cash Backers with MBNA World Elite MC.
Frank via email
No refund changes, 5 minutes after booking!
I was booking a
flight from Toronto to Las Vegas on Aeroplan points one way. Forget the
expensive taxes $120 plus 12.5k points. The booking engine didn’t make
it clear that an 08:00 flight was 8 am – it doesn’t say AM! You need
to have figured that out on your own. If there are no comparison
flights on the screen past noon it’s hard to notice since there’s no
13:00 plus flights.
Only after booking does it tell you AM. As
soon as I booked I called realizing my mistake. After only 5 minutes
had gone by for a flight that wouldn’t take place for 6 more months
Aeroplan told me that changing to the 8 pm flight or 20:00 o’clock would
cost me a $90 change fee. Only 5 minutes had gone by!
Aeroman380 via the blog
Buzz B LocalPony.com via email
problems are simple, Aeroplan markets flights available at low mileage,
but those flight selections are very limited. If you want a flight that
suits “reasonable travel times”, you will pay a premium.
point: Wife wants to fly YYC-YVR for her high school reunion. That’s
marketed as a 15k point flight. Except all the flights are 6am ish. Want
to fly mid afternoon that’s going to cost you double.
to fly to IAD for a conference next February, and have been checking
daily to try and snag a ticket the first day the window opened to book
for February 21.
Guess what? No seats. None. Zero. Even in the
higher reward zones. This despite there being a number of flight options
via Air Canada codeshare partners.
last two flights will clean out my account. From then on it’s Aventura
or Avion. A chance to use points as discount dollars, a chance to find a
good sale fare and have a better selection of flight options.
I’ve been an Aeroplan member my entire life, and now I’m letting it lapse.
Lee Barker via the blog
The day after receiving an email notifying me I was a million mile
Aeroplan member and could never go below Elite 50K status again I was
refused entry into the Maple Leaf Lounge at Pearson because I did not
have the new card . I showed the email to two ladies at the desk and
they both refused me entry saying I could not come in without the card
which obviously was in the mail — One of these women also made the
comment when I explained the number of points I had accumulated on
Aeroplan flying on Air Canada that “those are only points they don’t
mean anything for Air Canada you can get them on credit cards “– I was
clearly disgusted with this type of attitude and service and sent a
message to Aeroplan but of course I never received a response.
On March 23
flight to Hong Kong at Pearson and tried to get priority assistance to
re-book a flight to Shanghai and on to HK –I was told by the Air
Canada check in Official at the Elite counter that I had to go to the
regular ticketing counter and their was no priority booking system
available — I found this unbelievable — I waited for over 35 minutes
in the lineup (only two Air Canada personnel were servicing at least 30
passengers in line. I finally gave up and used my cell phone to book a
flight myself online – after which I proceeded back to the priority
check in counter and checked in. This kind of treatment of business
passengers who have supported AC for over 45 years and accumulated over a
million miles on AC flights is intolerable and AC staff should be
properly educated in how to treat their most loyal supporters.
Bob G via email
My wife and I would like to
plan a trip to Hawaii, January to February, 2015 and I have tried to book our
travel 356 days in advance.
On the 356th
day, I was able to secure only one Executive seat (YVR – HON) for my wife and
had to book an Economy seat for myself.
I was told that I would “have to check daily” to see when and if
additional Executive became available. I
was also told that there is “no wait listing”.
Every day I needed to check and finally was able to secure an Executive
seat for myself, after paying the $90.00 change fee as I was forced to change
as seats were not available.
While I was hopefully waiting for
a second Executive to become available on the
flight that my wife was one, I did find one seat available but the
routing was Cranbrook / Calgary (Executive) / Winnipeg (overnight), then
Vancouver (Economy) then Honolulu (Executive).
Does this make any sense????
On the return flights,
there was again, one seat in Executive and one in Economy (February 16th)
again 356 days in advance, but was not able to book as travelling onward to
Cranbrook, on the 17th (which was outside the 356 day limit). I could have booked both seats and then paid
the $90.00 each fee the next day for the travel to Cranbrook, and again
monitored each day to see if additional Executive seats became available and
then pay an additional $90.00 for the upgrade which I choose not to do. This rebooking fee (when seats are initially
not available) certainly seems to be a great rip-off. Why
cannot Aeroplan have a wait-list??
I set my alarm and got
up and online as soon as the Montreal office opened but the one Executive seat
available the previous day (HON – YVR) was “no longer available”.
This is extremely
frustrating in having a lack of seats 356 days in advance and so I am seriously
reconsidering continuing my membership with Aeroplan. What is the sense of collecting points (I
have over 450,000 miles and my wife currently has about 50,000)?
Aeroplan insists that you take
the “next flight out” which is very ridiculous, I believe. This means that arriving in an international
airport late at night, then getting up at 4:00 AM for the “next flight out”
only to wait at a connecting airport 6 hours for the “next flight out” to my
home airport. I would have preferred to
sleep later, take a decent connecting flight to then arrive at my home airport.
Aeroplan also charges higher
taxes than paying for the same flight, same date, and same destination. It is very easy to check and then feel
disgusted. For trips to Europe, the
trick is to get on flights operated by Swiss or United. I arbitrarily chose
some dates in June 2014 to test this on. Flying on the default choices that
Aeroplan.com suggested had me paying $646 in taxes and fees. Forcing the flights to choose Swiss Air
flights reduces the fees from $646 to $188 per person for the same route.
A friend is
flying from Toronto to Glasgow. If she
flew Air Canada she would have to pay over $1,000.00 in taxes, however, she is
flying to Newark and then on to Glasgow and will pay $265.00 in Taxes.
One is charged full points when
flying in Executive, even if, on a 14 hour trip, with four segments, only one
segment is in Executive (2.5 hours).
Again, they are inflexible with this.
The routing is very
ridiculous… Vancouver to Edmonton to
Denver to San Francisco to Kona. Or, Calgary to Edmonton to Vancouver to San
On a recent
search, traveling from Vancouver to Cranbrook, one routing was Vancouver to
Kelowna, with a wait of 9 hours, then to Calgary, (overnight) then to Cranbrook…. A time of 27 hours. The direct flight to Cranbrook is 90 minutes.
When one is flying Executive Class,
using Aeroplan points, one is sometimes transferred to the low cost Rouge
subsidiary of Air Canada, and still charged the regular Aeroplan points for
Executive. Seats in “Premium”
in Rouge not as shown on the advertising nor are the meals or service anything
close to what is available on Air Canada “Executive”. Advertising tells one
about the on board entertainment suiting “all your go too
gadgets”…..what they fail to tell you is that only Apple is
supported….forget Android completely!!!
Rouge has also received a very poor reputation in just a few months of
“servicing” Western Canada. It should be
avoided at all costs but Aeroplan gives one no other alternative.
Writing to Aeroplan, one gets a
form letter that indicates that they really do not care nor read what has been
sent. I was told to “book 356 days in
advance to get the best available seats”, (when that is what I complained
about) then I was told that “Air Canada only releases seats throughout the
year”. Also, the form letter did not
address any of my issues. Even writing a
personal letter to executives in the Vancouver and Montreal offices did not
rate a response.
Finally the “Classic Plus” is
an insult to any clear-thinking individual.
Why would anyone pay over 400,000 points for a 15,000 ticket?
Any suggestions as to getting and travel
value from this card would be greatly appreciated. Aeroplan has been a total joke in the last
I will be looking for another travel card ASAP.
RightOn via the blog
Well two years running I have tried to use Aeroplan to either Cancun or Dominican Republic from Ottawa during a shoulder season of October or November. Bad news! This 4 hour flight was available for 40,000 points per person for a 14 hour one way flight with 1 or 2 stop overs. The return was even better (haha) at 15 hours. This year 15 hours and 16 hours are available to either location. Thought I might use my distinction benefits and for 47,500 one way and 49,000 return I can also get there in 16 hours and 18 hours. What kind of joke is that? Last year, we were fortunate to have enough Air Miles for my wife and I to fly round trip with a direct flight there (4 hours) and a one stop in Toronto for a 6 hours total trip return for 4400 points each plus $438.00 taxes and fees. Great!. This year Air Miles has the Aeroplan times and the Air Miles is not 4400 but 5800 miles. Takes a decade to earn that many points for two with Air Miles. Same applies to Nassau.
Not only is that disgusting, this month we tried to book a flight from Montreal to St. John’s Newfoundland and we cannot get there with a classic fare unless we wait 10 hours in Halifax. Our return would be 8 hours for a 3 hour flight. For this “free” flight we would have to pay $396.00 for two for taxes and fees! I looked up the taxes and fees and all are acceptable except the carrier fuel charge of $54 per person. Did Air Canada forget that oil has dropped by more than half price and the surcharge is another money grab and was only warranted with the per barrel cost of $110 or so. At less than half of that, this charge should be dropped. Time for consumer protection to kick in. And I am an Air Canada shareholder but that is a rip off!
Response on the blog to the above story
Master Nerd via the blog
Those flights to Cancun/Dominican certainly suck. Regarding the fuel surcharges, it’s not quite so simple. The problem is that even though oil prices have dropped, so has the Canadian dollar. Jet fuel is predominantly purchased from the US in USD, and is paid for months in advanced. So really, any savings they are getting are largely a wash with the weak Canadian dollar and the long term time-scales of purchasing jet fuel. WestJet is feeling the same pinch as well. On the flip side, US airlines should be raking it as long as their dollar is strong and oil is cheap. Strangely, I’ve noticed that you can save a little money if you book AC codeshare flights on the United website, even if they’re all on AC metal.
Craig R. via email
I have a ton of Aeroplan points I have been trying to burn. I
recently had to travel to Vancouver, and thought here’s a chance. Not
quite. I could book a direct flight from Toronto to Vancouver no
problem, in fact I had several direct flights to choose from. But when
it came time to book the return trip, the only options between Vancouver
and Toronto involved an overnight stop in Regina. So I changed my
travel dates and … same thing. I even went as far as to change the
travel dates by six months – that gave me a choice of over nighting in
Regina, or Saskatoon. No direct flights home, regardless of what I did.
That is just plain stupid.
Had another business
trip come up – Amsterdam this time. So I looked at Toronto to Amsterdam
routings, all of which involved a stop someplace so even the shortest
travel time was over 10 hours. An economy seat is 60,000 points return.
Then by the time you pay all of the fees, taxes, surcharges and other
costs that Aeroplan never really talks about, it turned out my “free”
flight was going to cost me almost $700. At the time, a direct flight on
KLM cost $825, all-in, and took two hours less. Talk about a
Tried looking at the same trip in
business class. With all the fees, the Aeroplan booking would cost me
90,000 points and about $1,400 – far less than the $4,000 to buy a
business class seat outright. But then you look closer, and it turns out
that the only time you’re actually in a business class seat is on the
short connecting flights – in every single instance, the long
trans-Atlantic leg was in economy!!! The default routing took me from
Toronto to Washington Dulles supposedly in business, then from Dulles to
Amsterdam in economy. All flights on United. So I checked United’s
website and found the aircraft used on the Toronto – Dulles leg doesn’t
even have a business class cabin. So why is Aeroplan charging me for
business class when I would have been in economy the whole way? That is
just plain deceptive.
One more example – I
needed to fly to Rome. I could do it in economy for 60,000 Aeroplan
points and about $700 in fees, but every option involved a horrid
connection. Looked at Market Value flights and they have direct flights –
yay! Then I see the direct route would have cost me 600,000 points, not
60,000. You have to be kidding me!!!! At the end of the day, I paid
cash for a direct flight on another airline.
How they get away with false advertising and insane hidden fees without going to jail is beyond me.
Victor S. via email
I have been an Aeroplan member for more than 20 years and have been booking business class seats for about 8 years now down to the same location in the Caribbean with no problems until this year. About 9 years ago, I was told by a Aeroplan representative that to get tickets in high demand times, like March break, booking 1 year in advance would be the best chance to get the seats. This is what I have been doing- waiting as soon as the flight becomes available shortly after midnight almost 1 year in advance. I did not have any problems until this year when I tried to book for March 2016 for a direct flight from Toronto to the same location. I actually thought I had two business class seats as I was at the booking screen but when I clicked on book, a message came up that the Itinerary was no longer available. I tried several other days and received the same message. I called Aeroplan and spoke to a supervisor and a couple of days later to their customer complaints group and received the same story that they couldn’t help as they do not control when Air Canada makes the seats available. They could also not explain why it appeared tickets were available only for the tickets to be pulled at the last second. I told them that I did not have issues in the past and whether they could call Air Canada and ask them what had changed after all these years- they refused to do so. What a poor customer service. I told them that I would be looking at other rewards programs like the WestJet program and whether I should be keeping my Amex Aeroplan plus platinum card. Honestly they could care less. Well since then, I have enrolled with WestJet rewards program and now waiting for my RBC World Elite MasterCard to be sent to me. Aeroplan should care a little more as there are other alternatives in the market and the credit card companies that provide affiliated cards like AMEX, TD and CIBC should care because some of these cards have large annual fees. Maybe if these credit card companies put some pressure on Aeroplan, Aeroplan would be having serious discussions with Air Canada to stop playing games with the availability of business class seats. I had to use 240,000 Aeroplan points for 2 business class seats for 2016 with the Market fare program (and that was with a 35% discount given I am a d Diamond distinction member) instead of the normal 120,000 points using Classic Flight.
I think the government should investigate whether Air Canada and Aeroplan are in collusion to get customers to use more points than should be required under ClassicFlight, given what appears to be a change in seats becoming available, as they both have a vested interest in devaluing the points.
And we were fortunate enough to receive a response from Aeroplan:
Thanks for letting us take the opportunity to respond to the member stories you’ve received. We always listen to our members and try to make improvements based on their feedback. In fact, we used a lot of member feedback to make major changes last year. I have shared all of the comments with my team and we’ll be looking at each closely to better understand what matters most to our members and where improvements can be made.
Before I answer, I wanted to take a moment to touch on how the more recent changes will help members get the most out of the program.
Essentially, Aeroplan provides a combination of great value and availability through two complementary flight reward options; ClassicFlight Rewards and Market Fare Flight Rewards.
ClassicFlight Rewards are seats on Air Canada and over 25 Star Alliance airlines, exclusively offered in Canada to Aeroplan Members at fixed mileage levels. No other program offers this kind of value.
Based on member feedback, last year we launched Market Fare Flight Rewards to offer access to any seat at any time on all Air Canada flights at mileage levels that vary based on market fares at the time of booking. So when flights are all booked on Classic, members can also look for seats through our Market Fare Flight Rewards.
And, top accumulating Aeroplan Members have access to reduced mileage levels of up to 35% on Market Fare Flight Rewards in addition to bonus mile offers and exclusive privileges.
I’m really proud to say that last year alone, our members redeemed for 1.9 million flights. More people than ever were able to find what they were looking for. In fact, Aeroplan puts more people in more reward seats than any other loyalty program in Canada.
But we know we have a ways to go and things to improve. We aren’t done. We want to have better support and solutions for our members and we continue to work on that.
There were a few themes in the comments received and I’ve addressed them below.
Layovers – We show members all routes that we have in our system. While some flights may have a longer connection time or a layover, we want to let our customers decide what works for them. Some of our members enjoy a longer layover to be able to tour another city and some don’t want to have to rush between connecting flights. If you aren’t finding an ideal flight on our exclusive ClassicFlight Rewards, a good option is to check out our Market Fare Flight Rewards, which offer access to any seat at any time on all Air Canada flights – these might have the flights you’re looking for.
We know it’s new and we have to work harder explaining Market Fare Flight Rewards but its great value and more schedule options for our members. It may not be as great a deal as Classic but it provides access to every seat on every flight for Air Canada routes.
Availability – To help members find the flights they’re looking for, we introduced Market Fare Flight Rewards – this means that if there is a seat available on any Air Canada flight, it is available for you to book using your Aeroplan Miles. (Distinction members also enjoy reductions of up to 35% on every seat, every day.)
Our members also have access to Star Alliance flights (Star Alliance is a network of 27 member airlines with more than 18,000 daily flights to more than 1,300 destinations in 193 countries)
Our inventory (seats) get loaded into our system throughout the course of the year. There are often a number of seats that get loaded within the last month before a travel date. If a member checks 100 days out and there isn’t anything, it doesn’t mean there is never anything – It just means members might have hit that window where inventory hasn’t been loaded by the airline yet. That’s why we always encourage members to check back online at aeroplan.com where it’s easy to look up.
One-way travel – Based on our member feedback, last year, mileage levels for one-way flight rewards decreased and require only 50% of the miles needed for a round-trip flight to give members more flexibility with their flight rewards. We’ve received great feedback as a result of this change.
Business Class – Aeroplan’s flight rewards, especially Business Class and First Class are still amongst the best value in the industry. It’s very popular so we recognize it’s sometimes harder to get the exact seats you want. Another option to consider is Premium Economy seats. Aeroplan Members can now also use their miles for the Premium Economy cabin on applicable Air Canada flights when booking flight rewards. Most other programs really don’t provide this at all so it’s a great feature for our members that they can’t get elsewhere.
Surcharges – Just like every Canadian loyalty program, Aeroplan does not determine the carrier surcharge: the amount is determined by each airline carrier individually and varies based on their own costs, destination, cabin type and other variables.
All major loyalty programs in Canada are required to collect carrier-imposed surcharges. Aeroplan only applies these surcharges where applicable on behalf of our airline partners. 100 per cent of the surcharges applied are passed directly to Air Canada. Similar to all other loyalty programs in Canada, the carrier surcharge for all Aeroplan Flight Rewards on International itineraries is the same as the surcharge that Air Canada collects on all of their revenue tickets purchased by customers. The only difference is that airlines embed the charge into their airfare whereas it’s identified separately in an Aeroplan flight reward booking.
Questions/comments – All rewards may be booked 24 hours a day, 7 days a week, via aeroplan.com. If you have questions or a more complex route, members can call Aeroplan’s Contact Centre at 1-800-361-5373 from 7am until midnight ET. We also have a special section on Aeroplan.com designed to assist members with answers to frequently asked questions that can be found here.
Thanks to everyone who shared feedback. We remain committed to listening to our members and making ongoing enhancements to the program.
John Boynton, Aeroplan’s Chief Marketing Officer
Thanks to everyone who submitted their stories, thanks to Aeroplan’s John Boynton for providing a response and the stories whether they are good, bad or ugly don’t have to stop here. Feel free to comment below with your stories if they weren’t included in the above!
Here are a few of Rewards Canada’s Aeroplan Resources: