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Wednesday, March 18, 2020

Air Transat to gradually suspend all flights


Porter Airlines isn't the only Canadian airline announcing a suspension of flights today. Air Transat also released news today that they are going to gradually suspend all flights with most if not all flights ending in about two weeks. They have also halted sales on most flights to/from European, Mexico, Caribbean and U.S. destinations for departures until April 30.

"Sales for departures until April 30 are suspended immediately from and to most destinations in Europe and the United States. Repatriation flights will still be operated during the next two weeks, in order to bring Transat customers back to their home country. So as to allow as many repatriations as possible, sales will, however, remain temporarily open in both directions between Montreal and Paris and Lisbon and between Toronto and London and Lisbon. A date for a full halt to operations will be announced soon.

Sales are also halted immediately from and to the Caribbean and Mexico. Again, flights will continue for a few more days in order to repatriate Transat customers to Canada. Transat is advising its Canadian customers who were scheduled to depart in the coming days to heed the government's recommendations and postpone their departure.

For domestic flights, clients are encouraged to check that their flight is maintained on the website.
Transat customers who are currently at destinations are asked to check the company's website, where necessary information for the organization of their return will be made available. There will be no booking fee and passengers will not have to pay any price difference. It is of the utmost importance to Transat to bring everyone back.

All customers who were unable to travel because their flight is cancelled will receive a credit for future travel, to be used within 24 months of their original travel date."

Remember as well that if an airline cancels a flight you can be entitled to a full refund so you can also ask for that instead of a credit for future travel although this kudos to Air Transat for putting out one of the longest credit periods out there that we have seen yet at 24 months.

Learn more about Transat's announcement here

We have updated our COVID-19 Resources page with these details as well.

Image via Air Transat

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