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Thursday, March 19, 2020

Aeroplan confirms flight reward cancel with no fee policy and pauses expiration of miles + Air Canada Altitude updates


Aeroplan has provided further updates on their program tonight in regards to the COVID-19 Pandemic.:

Cancel any Flight Reward free of charge, until March 31
As we had already announced back on March 12 they are providing free cancellations of award tickets with the full amount of miles being refunded back to your account and all taxes/fees being refunded back to your original form of payment. Here is the confirmed wording that Aeroplan provided tonight:

If you'd like to cancel any Flight Reward, the fastest way to do so is at aeroplan.com. Due to high call volumes, we are experiencing long hold times at our contact centres. Until March 31, you can cancel free of charge and receive all of your Aeroplan Miles back in your account, plus a full refund of any associated taxes, fees and surcharges on the unused value of your travel. Simply log-in and visit Manage your bookings

Temporary pause to expiration of Aeroplan Miles, until May 14
Following in the footsteps of some other airline and hotel programs Aeroplan is pausing the expiration of any miles that were set to expire due to inactivity until May 14.

As you know, earning, redeeming or transferring Aeroplan Miles will keep all of your miles active for 12 months from the transaction date. In order to give you one less thing to think about, as a policy matter, we have paused expiry until May 14, 2020. This means that between now and May 14, any Aeroplan Miles which would have expired will not. Effective May 15, our normal expiration policy will once again apply, meaning that miles will expire if an eligible transaction has not been completed prior to this date.  

For those with Air Canada Altitude status the following is being provided:

Additional eUpgrade Credits are now available in your account

In light of reduced travel in 2020, we realize that Altitude members may not be able to enjoy their upgrade privileges. In recognition of that, we are providing all Altitude members with additional eUpgrade Credits, valid until May 31, 2021. You can view these in your eUpgrade account and use them immediately. Learn more.
2021 Altitude status qualification criteria 

We realize that for our loyal customers and frequent flyers, your travel plans this year have been disrupted just as our business has been impacted. We're watching the situation very closely and, as travel patterns unfold over the coming months, you can count on us to address this unusual situation. Rest assured that we'll do right by you with policy changes and special offers for Altitude status qualification. 

Learn more about Air Canada Aeroplan's COVID-19 response here

This news has been added to our COVID-19 Resource Page 
Title screenshot via Aeroplan 


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