Thursday, July 12, 2012

Redemption Stories The Good, The Bad and The Ugly: Capital One Aspire Summary

For our third edition of Redemption Stories: The Good The Bad and The Ugly I asked for our readers to tell us their stories of redeeming Capital One Aspire Travel™ World MasterCard® Reward Miles. Like our Air Miles version the response numbers were low compared to our Aeroplan edition but in general I think it gives a good overview of the Aspire cards.

RELATED STORIES:
Redemption Stories The Good, The Bad and The Ugly: Aeroplan Summary
Redemption Stories The Good, The Bad and The Ugly: Air Miles Summary

I would love to hear more comments and stories from Aspire Cardholders, feel free to do so at the bottom of this post and finally I want to thank everyone who contributed their stories, without you this post would not be possible! Be sure to watch for the next Redemption Stories request coming soon!



THE GOOD

via the Rewards Canada Blog
I've had pretty good luck so far. The last few year we book villa's to stay in and flights are via Aeroplan. I've used points to pay off taxes/fees from those reward flights. The last 2 major redemptions from Capital One I had to call as they didn't come up as travel on the website. One villa was booked through a scuba store and the other direct with the owner. Me and my wife both rack up large amounts of points but the scuba rental needed a few extra points so I transfered them from my account to hers. No problem, quick, free and done online. Calling Capital One wasn't a problem and they didn't question the booking at all, I had a letter plus other supporting documents- I was ready for a battle that didn't happen! The only issue was the rental (like all of them) was in US dollars and I only got back the US dollar amount, but in Canadian $. The points taken were in US equivalent. So you don't back 100% but close, that is if the dollar holds near par.
The other redeption I called and again no problem but got US $.

The only real issue is the low credit limit on this card, I have to make several payments a month. But 2% adds up! And we got my son's doctors visit and medicine payed for last year when we were in Barbados. To pay for coverage was ~$75, so money saved.)

via the Rewards Canada Blog
I've had good redemptions with this card. As anonymous noted, the low credit limit is a pain. We use this card for purchases for the company. When I travel the low limit can cause problems even though I pay it off literally every 2 weeks. So I've added an Amex card to those expensive business travels.

Redeeming is very simple on line. The card has several benefits including a concierge service that I haven't tried. You do have to call a separate number so do look for it. The trip insurance has saved me money. I usually use travel insurance from CAA but this card has saved me money here.

The only thing you need to be aware of, is that points are redeemed in blocks. So if you have a small travel charge, like $25.00 for luggage, it isn't worth cashing in points.

If the card gave higher limits, I asked for one and they said no, this would be a top card to have. Overall, I really like it and have taken advantage of the points given.

via email
I got my mom and dad to both sign up for the Capital One® Aspire Travel World MasterCard ®

Both come with a first purchase bonus of 35,000 points (worth up to $350).

I found an Airbnb listing in New Zealand for $345 CAD/month.

I booked one month on each card and redeemed the bonus points against the charges.

Each card has an annual fee of $120.

I'm effectively paying rent for $120/month for those 2 months I'm in New Zealand.


via email
I charged my travel expenses to the Capital One MC of about $800. Called Capital One MC via their toll free line and asked that they convert my points to cash (about $300) and then they credited my credit card.

My recollection is that the credit appeared in the account within 72 hours or less and I was able to view the deposit on line.

The call and the transaction was simple, easy and fast. Their staff and system are very efficient. I would say 10/10. the simplicity and ease of the redemption exceeded my expectations.

Footnote: essentially, I applied this card for the "sign up bonus". I used it for some minor purchases and after about 6 months applied for the credit to my account.

Once I received the credit, I cancelled the card as I did not need it.

via email (not for the Aspire Card but the Cap One Priority Club MasterCard)
I have the Capital one Priority Club card and I must say the 10 to 1 points ratio for stays at ICHG works very well as does the 2 for 1 for other purchases. I’m told, not confirmed, that ICHG considers this card when awarding Royal Ambassador status if the number of stays isn’t quite at the level they require.  RA status is well worth having as I have now had it for about 4 or 5 years since my International travel picked up again.    



THE BAD

via the Rewards Canada Blog
WHEN I CASHED IN MY TRAVEL REWARDS FOR A CRUISE, I WAS GIVEN THE OPTION OF ACCUMULATING THE NECESSARY POINTS (ASTRONOMICAL) OR TAKING THE CASH EQUIVALENT (REALISTIC) I CHOSE THE LATTER! CAPITAL ONE GAVE ME A REDEMPTION OF (TAKE NOTE EVERYONE) OF 0.75% (AS COMPARED WITH GOLD REWARDS WHICH GIVES YOU A REDEMPTION OF 1%. AS SUCH, I TOOK A DOLLAR LOSS OF ABOUT $240.00 USING CAPITAL ONE, INSTEAD OF AMERICAN EXPRESS GOLD REWARDS. THIS WAS MY FIRST YEAR WITH CAPITAL ONE AND THIS INCLUDED THEIR BONUS OF 35,000 POINTS. HAD THIS OCCURRED IN THE SECOND YEAR, MY LOSS WOULD HAVE BEEN GREATER.

REGARDING THEIR CREDIT POLICIES: EVEN WITH AN IMPECCABLE CREDIT HISTORY I HAD GREAT DIFFICULTY.I APPLIED ON LINE, AS IT STATED IT WOULD BE QUICK AND EASY.

THEN A FEW DAYS LATER INSTEAD OF RECEIVING THE CARD, I RECEIVED A TELEPHONE CALL FROM A CAPITAL ONE AGENT WHOM AGGRESSIVELY, BOMBARDED ME WITH REDUNDANT QUESTIONS1

AFTER 5 FRUSTRATING MINUTES,I TOLD THE CAPITAL ONE AGENT I WAS HANGING UP AND THAT I DIDN'T NEED OR WANT HIS CARD!. THE CARD ARRIVED A WEEK LATER. I THEN HAD TO GET A SECOND CARD FOR MY WIFE!.

AS SOON AS I STARTED MAKING PURCHASES ON THE INTERNET WITH REPUTABLE COMPANIES (B&H PHOTO VIDEO), JOMA SHOP AND LANDS END, THEY BLOCKED MY PURCHASES FOR VERIFICATION!

IMAGINE BEING TOLD ON THE TELEPHONE OR THE INTERNET THAT YOUR BRAND NEW CARD, WITH A VERY SUBSTANTIAL CREDIT LIMIT (ENOUGH TO PURCHASE A COMPACT CAR!) WAS BEING DENIED FOR PURCHASES WHICH REPRESENTED 3/10 OF YOUR CREDIT LIMIT. THIS CAUSED ME NEEDLESS FRUSTRATION AND HEADACHES. THEY REPLIED THAT IT WAS THEIR STANDARD PRACTICE TO VERIFY PURCHASES!. I REPLIED THAT IF THEY EVER DID THAT AGAIN FOR ANY OTHER PURCHASE WHICH WAS UNDER $1500.00, MY PRACTICE WOULD BE TO CANCEL THEIR CARD!

ALL IN ALL A CARD WITH GOOD INSURANCE, POORER REDEMPTION WHEN COMPARED TO AMERICAN EXPRESS GOLD REWARDS. YES THEY DO GIVE YOU 2% ON EVERYTHING VERSUS AMERICAN EXPRESS WITH IT'S 2% AND 1% CATEGORIES. BUT THEY HASSLE YOU, WHILE AMERICAN EXPRESS DOES NOT! I WILL KEEP IT ONLY AS A DEFAULT CARD FOR WHEN AMERICAN EXPRESS IS NOT ACCEPTED, UNTIL A BETTER CARD COMES ALONG.

BUY THE WAY A SECOND DEFAULT CARD WOULD BE THE SCOTIABANK MOMENTUM VISA, WHICH GIVES YOU (DEPENDING ON YOUR CHOICE OR CARD) UP TO A 4% CASH REBATE ON GROCERY, CATERING AND GASOLINE PURCHASES, PAYABLE ONCE A YEAR ON YOUR NOVEMBER STATEMENT.



THE UGLY
There were no ugly responses!


“The interest rates, fees, rewards details, benefits and other details of the Capital One product(s) described in the article may have changed since the time of publication. Please consult the product information pages on the Capital One website for accurate product details. In the event of any conflict between the product details in this article and the Capital One website, the details on the Capital One website shall prevail.”

1 comment:

  1. I have had a Capital One Aspire World Travel Card for about a year now.

    I am very happy with the online travel redemption process. All you have to do it select which travel purchase you have made in the past 90 days you want to redeem and you if you enough points, a credit is issued to your account within a few days.

    The only issues I have with this card is the HORRIBLE customer service. When I received the card and tried to activate it, the "security" analyst at the other end had a copy of my credit report and was expecting me to provide exact dollar amounts from my credit report to validate my identity.

    I actually told him I wanted to cancel the card because of the poor customer service.

    Long story short, they waived the $120 feel for one year and everything has been good since then.

    Great card with easy redemption as long as you don't need to call them for anything as their customer service is horrible.

    ReplyDelete