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Thursday, March 12, 2020

No fee changes and cancellation to be allowed for travel booked with AIR MILES Reward Miles

If you follow Rewards Canada on Twitter you would have seen our tweet detailing AIR MILES new change policy for travel that has been booked with AIR MILES Reward Miles. Essentially they are matching what Aeroplan began offering on March 11 and that is the option to change or cancel itineraries without change fees. AIR MILES statement to us does not indicate what travel dates are included but I am going to assume it is for March and April as we have seen with other programs and airlines. Perhaps we will learn this tomorrow when they send out their email to members.

UPDATE: AIR MILES has confirmed this is for travel until April 30 but "will continue to monitor the situation as new information becomes available and provide updates should anything change"

 Here is the latest statement we have received from AIR MILES:
At AIR MILES, the health and safety of our 11 million Collectors is our highest priority. We have been closely monitoring COVID-19 (Coronavirus) and as a result of the World Health Organization's March 11th declaration of a global pandemic, we have updated our policies related to travel changes and cancellation fees.

Effective March 12th, Collectors who have booked travel through AIR MILES are eligible to change or cancel their itineraries without AIR MILES change fees. AIR MILES change fees related to cancellations or rebooking of flights, hotels or cars have been waived until further notice by AIR MILES.

Please note that changes to travel bookings may still be subject to fees through the travel provider’s policy and Collectors are encouraged to contact the airline, cruise line or tour operator directly for information pertaining to their personal itinerary.

AIR MILES is proactively informing affected Collectors of our change in policy on airmiles.ca as well as through a planned email deployment for March 13.

For Collectors who have booked travel with AIR MILES that wish to make changes to their plans, please contact the call centre at: 416-226-5171 or toll free: 1-888-AIRMILE (247-6453).

Due to an expected increase in call volume, we are asking Collectors to contact the call centre within two weeks of their departure date, enabling us to assist Collectors with immediate travel plans.

Image via AIR MILES

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