Friday, January 16, 2015

Jan 16 Update: Tip for dealing with less knowledgable Customer Service agents, British Airways Flight+Hotel deals, new Kaligo bonuses

Here is what we have for you in our final update of the week:

News, Tips & Tricks
Here is our tip of the day:
 On our mbna Alaska Airlines MasterCard Review blog post, we recently received a comment stating that you couldn't use Alaska Airlines Mileage Plan miles unless you were flying from an Alaska Airlines hub city. We know this was not correct and weren't sure why someone from Alaska Airlines would tell the commenter this wrong information. This is a good example of an agent who may not know all the rules and tips and tricks of their own program and if this happens to you, one of the best things you can do is simply to call back and get another agent. We hear stories on such a frequent basis of the a huge difference in knowledge of customer service agents that this is one of the most powerful tools you can have in your pocket. If you have an agent who doesn't seem to be able to help you, seems to lack knowledge, is indifferent in trying different routings on award bookings etc. when trying to book reward tickets etc. simply thank them for their help, hang up and call back. The key is not to be rude or angry with any of these agents as they can add notes to your account which may affect the way the next agent will help you.

Travel Deals
British Airways has some good flight+hotel deals out of Canada. You can fly to London and get 5 nights in a London hotel for as little as $1109 all in! Simply book by Jan 28. Find out more here.

Bonus Offers

Aeroflot Bonus
- Earn up to Quadruple Bonus Miles when you stay at properties within the Hilton HHonors portfolio Worldwide. More...  Until Mar 31, 15

British Airways Executive Club
- Earn up to 3,500 Bonus Avios for stays at participating Hilton properties throughout Europe, the Middle East and Africa. More... Until Apr 30, 15

Cathay Pacific Asia Miles
- Up to a 50% Asia Miles Discount on Standard Awards in Economy Class between Hong Kong and Seoul. More... Book by Jan 19 for travel Feb 1 - Mar 15, 15
- 20% Asia Miles Discount on Standard Awards in Business, Premium Economy (Taipei only) and Economy Class on selected flights between Hong Kong and Taipei or Kaohsiung. More... Book by Jan 31 for travel until Jan 31 and Mar 1-31, 15

Emirates Skywards
- 2,000 Bonus Skywards Miles and 4th night free for stays at the Jumeirah Vitavelli and Jumeirah Dhevanafushi. More... Until Mar 31, 15
- Double Skywards Miles for stays at participating Shangri-La Hotels Worldwide. More... Until Mar 31, 15

Garuda Indonesia GarudaMiles (on only)
- Triple GarudaMiles for stays at Aerowisata Hotel & Resort in Indonesia. More... Until Jun 30, 15

Gulf Air FalconFlyer (on only)
- Double FalconFlyer Miles when you fly on Gulf Air between Bahrain and Gassim or Taif. More... Until Mar 10, 15

Jet Airways JetPrivilege
- Earn up to 5,000 Bonus JetPrivilege Miles when you book hotels via Kaligo. More... Until Jan 31, 15

Thai Airways Royal Orchid
- Earn up to 10,000 Bonus Royal Orchid Plus Miles when you book hotels via Kaligo. More... Full details Until Mar 31, 15

US Airways Dividend Miles
- Triple Dividend Miles per stay at La Quinta properties in the U.S., Mexico and Canada. More... Until Mar 15, 15
- 3,000 Bonus Dividend Miles on your very first Rocketmiles booking More... Book by Jun 30, 15

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