Friday, June 22, 2012

Redemption Stories The Good, The Bad & The Ugly: Call for stories

Rewards Canada's Redemption Stories: The Good, The Bad & The Ugly is where we reach out to our subscriber and reader base to tell us their stories of reward program redemptions. We want to hear good stories, bad stories and of course plain old ugly ones! We will compile the stories together and post them right here on our blog.

For our third edition of this feature we are asking for stories from a relative newcomer to the loyalty scene in Canada that stormed onto the scene 3 years ago,  the Capital One Aspire Travel™ World MasterCard® (World & Platinum)

If you want to share your Capital One Aspire Redemption story with the rest of Canada whether it is good, bad or ugly,  leave a comment below or email us at info@rewardscanada.ca. You can send us a couple of sentences, a whole story or feel free to submit a video! Then watch for our third edition of Redemption Stories to be posted within the next few weeks.

For guidance and/or examples here are links to the past two Redemption Stories
Air Miles
Aeroplan

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3 comments:

  1. I've had pretty good luck so far. The last few year we book villa's to stay in and flights are via Aeroplan. I've used points to pay off taxes/fees from those reward flights. The last 2 major redemptions from Capital One I had to call as they didn't come up as travel on the website. One villa was booked through a scuba store and the other direct with the owner. Me and my wife both rack up large amounts of points but the scuba rental needed a few extra points so I transfered them from my account to hers. No problem, quick, free and done online. Calling Capital One wasn't a problem and they didn't question the booking at all, I had a letter plus other supporting documents- I was ready for a battle that didn't happen! The only issue was the rental (like all of them) was in US dollars and I only got back the US dollar amount, but in Canadian $. The points taken were in US equivalent. So you don't back 100% but close, that is if the dollar holds near par.
    The other redeption I called and again no problem but got US $.

    The only real issue is the low credit limit on this card, I have to make several payments a month. But 2% adds up! And we got my son's doctors visit and medicine payed for last year when we were in Barbados. To pay for coverage was ~$75, so money saved.

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  2. I've had good redemptions with this card. As anonymous noted, the low credit limit is a pain. We use this card for purchases for the company. When I travel the low limit can cause problems even though I pay it off literally every 2 weeks. So I've added an Amex card to those expensive business travels.

    Redeeming is very simple on line. The card has several benefits including a concierge service that I haven't tried. You do have to call a separate number so do look for it. The trip insurance has saved me money. I usually use travel insurance from CAA but this card has saved me money here.

    The only thing you need to be aware of, is that points are redeemed in blocks. So if you have a small travel charge, like $25.00 for luggage, it isn't worth cashing in points.

    If the card gave higher limits, I asked for one and they said no, this would be a top card to have. Overall, I really like it and have taken advantage of the points given.

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  3. WHEN I CASHED IN MY TRAVEL REWARDS FOR A CRUISE, I WAS GIVEN THE OPTION OF ACCUMULATING THE NECESSARY POINTS (ASTRONOMICAL) OR TAKING THE CASH EQUIVALENT (REALISTIC) I CHOSE THE LATTER! CAPITAL ONE GAVE ME A REDEMPTION OF (TAKE NOTE EVERYONE) OF 0.75% (AS COMPARED WITH GOLD REWARDS WHICH GIVES YOU A REDEMPTION OF 1%. AS SUCH, I TOOK A DOLLAR LOSS OF ABOUT $240.00 USING CAPITAL ONE, INSTEAD OF AMERICAN EXPRESS GOLD REWARDS. THIS WAS MY FIRST YEAR WITH CAPITAL ONE AND THIS INCLUDED THEIR BONUS OF 35,000 POINTS. HAD THIS OCCURRED IN THE SECOND YEAR, MY LOSS WOULD HAVE BEEN GREATER.

    REGARDING THEIR CREDIT POLICIES: EVEN WITH AN IMPECCABLE CREDIT HISTORY I HAD GREAT DIFFICULTY.I APPLIED ON LINE, AS IT STATED IT WOULD BE QUICK AND EASY.

    THEN A FEW DAYS LATER INSTEAD OF RECEIVING THE CARD, I RECEIVED A TELEPHONE CALL FROM A CAPITAL ONE AGENT WHOM AGGRESSIVELY, BOMBARDED ME WITH REDUNDANT QUESTIONS1

    AFTER 5 FRUSTRATING MINUTES,I TOLD THE CAPITAL ONE AGENT I WAS HANGING UP AND THAT I DIDN'T NEED OR WANT HIS CARD!. THE CARD ARRIVED A WEEK LATER. I THEN HAD TO GET A SECOND CARD FOR MY WIFE!.

    AS SOON AS I STARTED MAKING PURCHASES ON THE INTERNET WITH REPUTABLE COMPANIES (B&H PHOTO VIDEO), JOMA SHOP AND LANDS END, THEY BLOCKED MY PURCHASES FOR VERIFICATION!

    IMAGINE BEING TOLD ON THE TELEPHONE OR THE INTERNET THAT YOUR BRAND NEW CARD, WITH A VERY SUBSTANTIAL CREDIT LIMIT (ENOUGH TO PURCHASE A COMPACT CAR!) WAS BEING DENIED FOR PURCHASES WHICH REPRESENTED 3/10 OF YOUR CREDIT LIMIT. THIS CAUSED ME NEEDLESS FRUSTRATION AND HEADACHES. THEY REPLIED THAT IT WAS THEIR STANDARD PRACTICE TO VERIFY PURCHASES!. I REPLIED THAT IF THEY EVER DID THAT AGAIN FOR ANY OTHER PURCHASE WHICH WAS UNDER $1500.00, MY PRACTICE WOULD BE TO CANCEL THEIR CARD!

    ALL IN ALL A CARD WITH GOOD INSURANCE, POORER REDEMPTION WHEN COMPARED TO AMERICAN EXPRESS GOLD REWARDS. YES THEY DO GIVE YOU 2% ON EVERYTHING VERSUS AMERICAN EXPRESS WITH IT'S 2% AND 1% CATEGORIES. BUT THEY HASSLE YOU, WHILE AMERICAN EXPRESS DOES NOT! I WILL KEEP IT ONLY AS A DEFAULT CARD FOR WHEN AMERICAN EXPRESS IS NOT ACCEPTED, UNTIL A BETTER CARD COMES ALONG.

    BUY THE WAY A SECOND DEFAULT CARD WOULD BE THE SCOTIABANK MOMENTUM VISA, WHICH GIVES YOU (DEPENDING ON YOUR CHOICE OR CARD) UP TO A 4% CASH REBATE ON GROCERY, CATERING AND GASOLINE PURCHASES, PAYABLE ONCE A YEAR ON YOUR NOVEMBER STATEMENT.

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